Gerry E. My business has been with AppStar for about 11 months, I was a little afraid to change credit card companies, because you know what happens the reps tell you anything to get your business. As it has turned out everything the reps said was true. The machine is faster and easier to use. I have had to call customer service only once and that was a breeze, polite and helpful. When I order paper it is delivered in a timely matter. The most important question is are their rates better, yes they are, the best I have found. Give them a try you won’t be disappointed.